Terms and Conditions

By accessing, browsing, or placing an order with The Hub Connection LLC, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services or website.

All products offered are intended for use under the supervision of a qualified healthcare professional. The Hub Connection LLC does not provide medical advice, diagnosis, or treatment. Always consult with a licensed medical provider regarding your health or equipment needs.

• We accept payments via major credit/debit cards, bank transfers, and approved purchase orders.
• Orders are subject to product availability and may be canceled or delayed based on stock levels.
• Payment is required prior to shipment unless other terms have been pre-approved.

• We ship within Texas and across the United States.
• Most orders are processed and shipped within 1–2 business days.
• Delivery timelines may vary based on location and shipping method.
• Shipping fees are non-refundable unless due to a company error.

• Returns must be requested within 3 days of delivery.
• Items must be unused, unopened, and in original packaging.
• Due to hygiene and safety standards, no returns are accepted for opened medical supplies or used DME products.
• A restocking fee may apply (up to 20%) on non-defective returns.
• To initiate a return, please contact us at info@thehubconnectionllc.com.

• We honor all manufacturer warranties on applicable items.
• The Hub Connection LLC is not liable for misuse or improper installation of equipment.
• In no event shall our liability exceed the purchase price of the product in question.

We respect your privacy. Any personal or medical information collected is used solely for order fulfillment and customer service. We never sell or share customer data without consent. For more details, please see our Privacy Policy.

We strive for accuracy, but we do not guarantee that product descriptions, pricing, or other content is error-free. We reserve the right to correct errors and update information without prior notice.

The Hub Connection LLC complies with all applicable federal and state regulations, including HIPAA and DMEPOS standards. Our team maintains high standards of ethical conduct and regulatory adherence.

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

SMS Consent Communication: 

The information 281-944-9071 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 

 

Types of SMS Communications: 

If you have consented to receive text messages from The Hub Connection LLC, you may receive messages related to the following:

• Order updates
• Customer support
• Product inquiries
• Follow-up messages
• Billing inquiries

 

Message Frequency: 

Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your:

• Order updates
• Customer support
• Product inquiries
• Follow-up messages
• Billing inquiries

 

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

Opt-In Method: 

You may opt in to receive SMS messages from The Hub Connection LLC in the following ways. Please include the method(s) your company actually uses:

• By submitting an online form

 

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

Help:

If you are experiencing any issues, you can reply with the keyword HELP, or you can get help directly from us at https://thehubconnectionllc.com/contact/

 

Additional Option:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

Standard Messaging Disclosures: 

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our www.thehubconnectionllc.com/privacy/ and www.thehubconnectionllc.com/terms-and-conditions/ pages.
• Message frequency may vary.

 

Effective Date:
Jan 2023
Company:
The Hub Connection LLC
Location:
21414 Provincial Blvd, Katy, TX 77450
Email:
info@thehubconnectionllc.com
onlinesupport@thehubconnectionllc.com
sales@thehubconnectionllc.com
Phone Number:
(281) 944-9071