PRIVACY POLICY

The Hub Connection LLC (“The Hub Connection,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we collect it, why we use it, how it may be shared, and the choices you may have regarding your personal information.

1. TYPES OF DATA WE COLLECT

Depending on how you interact with The Hub Connection LLC, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Billing and shipping address

  • Company or organization name

  • Information submitted through our website forms

  • Information provided when requesting a quote or contacting us

Order and Service Information

When you purchase products or request services from us, we may collect:

  • Products or equipment requested

  • Order information

  • Shipping and delivery information

  • Payment-related information

  • Customer service communications

  • Information necessary to fulfill your order

Insurance and Healthcare Information

Because The Hub Connection LLC provides Durable Medical Equipment (DME) and healthcare-related products, customers may voluntarily provide information related to their healthcare needs, insurance coverage, prescriptions, or healthcare providers when necessary to process an order or request.

We only request information that is reasonably necessary for the services or products being requested.

2. HOW WE COLLECT INFORMATION

We may collect information through several methods, including:

Website Forms

We may collect information when you:

  • Submit a contact form

  • Request a quotation

  • Request information about a product

  • Place an order

  • Subscribe to communications

  • Contact us through our website

Direct Communication

We may collect information when you communicate with us by:

  • Email

  • Telephone

  • Text message/SMS

  • Other direct communications

Cookies and Website Technologies

Our website may use cookies and similar technologies to collect basic information about website usage and improve the functionality and performance of our website.

This information may include:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • General website activity

  • Date and time of website visits

You may be able to control cookies through your browser settings.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for legitimate business purposes, including:

  • Responding to inquiries

  • Providing product information

  • Preparing quotations

  • Processing and fulfilling orders

  • Arranging delivery and shipping

  • Providing customer service

  • Communicating with customers

  • Processing payments

  • Verifying information when necessary

  • Communicating regarding products or services

  • Sending requested SMS or other communications

  • Improving our website and services

  • Preventing fraud or unauthorized activity

  • Maintaining business records

  • Complying with applicable legal and regulatory requirements

We will use personal information only for purposes reasonably related to our business operations and the services requested by our customers.

4. DATA SHARING

The Hub Connection LLC does not sell your personal information.

We may share information with third parties when reasonably necessary to provide our products and services or operate our business.

Depending on the circumstances, information may be shared with:

  • Shipping and delivery companies

  • Product manufacturers and distributors

  • Payment processors

  • Insurance companies when applicable

  • Healthcare providers when necessary to process an order

  • Technology and website service providers

  • Business service providers

  • Professional advisors

  • Government authorities or other parties when required by law

Third parties may receive only the information reasonably necessary to perform the service or purpose for which the information is provided.

SMS / Mobile Information

Mobile opt-in, SMS consent, and phone numbers will not be shared with third parties or affiliates for marketing purposes.

Your mobile phone number and SMS consent will only be used as permitted for the communication purposes for which you provided consent, including customer service, order-related communications, appointment or delivery communications, and other communications you have requested or authorized.

We do not sell or transfer mobile phone numbers or SMS consent information to third parties or affiliates for their own marketing purposes.

5. USER RIGHTS

Depending on applicable law, you may have certain rights regarding the personal information we maintain about you.

These may include the right to:

  • Request access to personal information we have about you;

  • Request correction of inaccurate or incomplete information;

  • Request that certain personal information be updated;

  • Request deletion of personal information where legally permitted;

  • Ask questions about how your information is collected and used;

  • Opt out of certain marketing communications;

  • Withdraw consent to certain communications where applicable.

Please note that certain information may need to be retained when required for legal, regulatory, accounting, insurance, healthcare, or business purposes.

To request access, correction, or deletion of your personal information, please contact us using the information below.

6. SMS AND COMMUNICATION PREFERENCES

If you voluntarily provide your phone number and opt in to receive SMS communications from The Hub Connection LLC, you may receive messages related to:

  • Customer service

  • Orders

  • Product inquiries

  • Quotes

  • Delivery updates

  • Appointments

  • Other services or communications for which you have provided consent

Message frequency may vary.

You may opt out of SMS communications at any time by replying STOP to an applicable message.

For assistance, you may reply HELP or contact us directly.

Opting out of SMS marketing communications does not necessarily prevent us from sending important transactional or service-related communications where permitted or required.

7. DATA SECURITY

We take reasonable measures to protect the personal information we collect from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We encourage users to take appropriate precautions when submitting personal information online.

8. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including manufacturers, suppliers, payment providers, social media platforms, and other websites.

These websites have their own privacy policies and practices.

The Hub Connection LLC is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

9. CHILDREN’S PRIVACY

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable requirements.

When changes are made, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to periodically review this page for the most current information.

11. CONTACT US

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

The Hub Connection LLC
21414 Provincial Blvd
Katy, TX 77450
United States

Phone: (281) 944-9071
Email: info@thehubconnectionllc.com